build zoom virtual agent

Skill

Reference skill for Zoom Virtual Agent. Use after routing to a virtual-agent workflow when implementing web embeds, Android or iOS wrapper integrations, knowledge-base sync, lifecycle handling, or troubleshooting.

Files23
  • @skills/virtual-agent/RUNBOOK.md
  • @skills/virtual-agent/SKILL.md
  • @skills/virtual-agent/android/SKILL.md
  • @skills/virtual-agent/android/concepts/webview-lifecycle.md
  • @skills/virtual-agent/android/examples/js-bridge-patterns.md
  • @skills/virtual-agent/android/references/android-reference-map.md
  • @skills/virtual-agent/android/troubleshooting/common-issues.md
  • @skills/virtual-agent/concepts/architecture-and-lifecycle.md
  • @skills/virtual-agent/ios/SKILL.md
  • @skills/virtual-agent/ios/concepts/webview-lifecycle.md
  • @skills/virtual-agent/ios/examples/js-bridge-patterns.md
  • @skills/virtual-agent/ios/references/ios-reference-map.md
  • @skills/virtual-agent/ios/troubleshooting/common-issues.md
  • @skills/virtual-agent/references/environment-variables.md
  • @skills/virtual-agent/references/samples-validation.md
  • @skills/virtual-agent/references/versioning-and-drift.md
  • @skills/virtual-agent/scenarios/high-level-scenarios.md
  • @skills/virtual-agent/troubleshooting/common-drift-and-breaks.md
  • @skills/virtual-agent/web/SKILL.md
  • @skills/virtual-agent/web/concepts/lifecycle-and-events.md
  • @skills/virtual-agent/web/examples/campaign-and-entry-patterns.md
  • @skills/virtual-agent/web/references/web-reference-map.md
  • @skills/virtual-agent/web/troubleshooting/common-issues.md

/build-zoom-virtual-agent

Background reference for Zoom Virtual Agent across:
  • Web campaign/chat embeds.
  • Android WebView wrappers.
  • iOS WKWebView wrappers.
  • Knowledge-base sync and custom API ingestion.
Official docs:

Routing Guardrail

  • If the user is implementing Contact Center app surfaces inside Zoom client, chain with ../contact-center/SKILL.md.
  • If the user needs backend knowledge-base CRUD or automation scripts, chain with ../rest-api/SKILL.md and ../oauth/SKILL.md.
  • If the user asks only for website bot embed and campaign controls, stay on web/SKILL.md [blocked].
  • If the user asks for mobile native wrappers around web chat, route to android/SKILL.md [blocked] or ios/SKILL.md [blocked].

Quick Links

  1. concepts/architecture-and-lifecycle.md [blocked]
  2. scenarios/high-level-scenarios.md [blocked]
  3. references/versioning-and-drift.md [blocked]
  4. references/samples-validation.md [blocked]
  5. references/environment-variables.md [blocked]
  6. troubleshooting/common-drift-and-breaks.md [blocked]
  7. RUNBOOK.md [blocked]
Platform skills:
  • web/SKILL.md [blocked]
  • android/SKILL.md [blocked]
  • ios/SKILL.md [blocked]

Common Lifecycle Pattern

  1. Configure campaign or entry ID in Virtual Agent admin.
  2. Initialize SDK in web or WebView container.
  3. Wait for readiness (zoomCampaignSdk:ready or waitForReady()) before calling APIs.
  4. Register bridge handlers (exitHandler, commonHandler, support_handoff) when native orchestration is needed.
  5. Handle conversation lifecycle (engagement_started, engagement_ended) and UI state.
  6. End chat (endChat) and clean up listeners.

High-Level Scenarios

  • Website campaign launcher with contextual customer attributes.
  • Mobile app WebView chat with native close/handoff bridge.
  • External URL handling via system browser vs in-app browser policy.
  • Knowledge-base sync from external systems using custom API connector.
  • Cross-team support flow that escalates from bot to live support with handoff payload.

Chaining

Operations

  • RUNBOOK.md [blocked] - 5-minute preflight and debugging checklist.
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